I Want To Change Or Cancel My Order

If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you can do so by emailing [email protected].
Please include your full name, order number and email address within your request. Our Customer Service Specialists will check if it is possible to cancel/change your order before it is dispatched and if so, they will confirm your cancellation via email.

Cancellation and order changes due to customer remorse or incorrect purchase decision must be received within 24 hours after placing the order, otherwise we may not be able to change or cancel order processing.

As we work around the clock to dispatch orders as quickly as possible we may not always be able to cancel/change your order once it has been placed. If this is not possible you will need to return it back to our warehouse once delivered for a refund. 

Are Returns Free?

Unfortunately, not. We are not currently offering free returns and it is the customer’s responsibility to send the item back to us.

How Do I Return an Item?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Note that Customization fees are non-refundable.

Your request of return needs to be filed within 14 days from the date your item is delivered. It is your responsibility to send the item(s) back to Lights of Scandinavia`s warehouse. 

We offer refunds to your original payment method when the item(s) has been returned to us. 

To process a return, please email [email protected]

Lights of Scandinavia does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Please keep an eye on your return as it makes its way back to us, your parcel remains your responsibility until we successfully receive this. Once you can see your parcel has reached us, please allow 2 business days for your refund/exchange to be completed. We will send you an email confirming when this has been done.

*Please note in sale periods it can take up to 5 business days for your return to be processed once it has reached us.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.


How Long Will My Return Take to Process?

Once your return or exchange has arrived back to us, we will refund or dispatch your exchanged order within 2-3 days.

In SALE periods, due to the increase in volume, this process can take up to 7 working days.

If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 working days, please drop us an email at [email protected]

 I’ve Received A Wrong Item

In the unlikely event, you receive your parcel and there’s a wrong item please get in contact with our support team at [email protected] and they will be able to assist you with this.

Refund due to items not received

If you, for some reason, have not received your package within 60 business days, you can apply for a refund. 
Note that we do not replace or refund items that have shipped to a faulty address, provided by the customer itself.
 
 

Faulty Address

We do not bear any costs if the package doesn’t get picked up by the customer or in case of faulty address, provided by the customer itself.

Restocking fee

A restocking fee á 5% of the order value will be charged if any of the following reasons apply:
1. Customer refused the shipped item and it is returned to sender.
2. Customer did not pick up the item in customs and it is returned to sender.
3. The package is already in transit when the customer requested a cancellation that is accepted by us (late notice).

Warranty

Our light fixtures have a limited two-year warranty. Should you have
any problem within this time frame, send us an email at [email protected]. We’ll make sure to evaluate the issue and send you a replacement part or a new fixture, if necessary. Failure to report a problem within 2 months from the date the package is delivered, no refund shall be made. Therefore, it is advisable to check and test the package upon delivery. Only spare parts or new fixture will be given afterwards.

Note: Replacement claims are subject to Lights of Scandinavia’s warranty guidelines and policies.